Delivery FAQs
Find answers to all your HeatBriqs delivery FAQs – from shipping times to bulk firewood briquette orders. Fast, reliable UK delivery on Ready to Burn certified firewood briquettes.
Click & Collect
If you have chosen to Click and Collect your HeatBriqs Order, you will receive an email and text message confirming that your order is ready for collection.
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Where do I collect my order from?
Please report to Reception at:-
Albie Forestry Ltd, Milnfield Sawmill, Annan, Dumfriesshire, DG12 5QP
How do I collect my order?
Individual packs can be collected with ease from our Reception desk.
You will need a van when collecting a pallet order. Come to our Reception Desk and a member of staff will direct you from there.
The pallet will be unwrapped for you to manually load your vehicle. The briquettes are shrink wrapped in packs of twelve.
Deliveries
Frequenty asked questions are answered below. Please view our full Shipping Policy for additional information.
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How much does delivery cost?
We offer free courier delivery to most UK postcodes.
How long will it take to dispatch and deliver my order?
Individual packs are dispatched same day on orders placed before 3pm Monday - Friday (excluding weeks and public holidays).
Pallet orders are typically processed within 1-3 business days.
Delivery is estimated within a further 2-3 business days. Please note that this can vary due to factors out with our control such as weather and courier delays.
Can I track my order?
Yes, orders can be tracked via courier website.
How will my pallet order be delivered?
Our delivery partner is Cumbria Logistics – you can find more information on their services by visiting the Cumbria Logistics Delivery Guide.
Your order will delivered on a pallet by an 18 tonne lorry with tail lift.
In order to avoid additional delivery charges, please advise us of any potential delivery restrictions when placing your order.
Vehicle Access for Pallet Orders
Your pallet order will be delivered by Palletline. Please refer to the diagram below and ensure that your delivery point meets all requirements.
In order to avoid additional delivery charges, please advise us of any potential delivery restrictions when placing your order.
Can the delivery driver put the pallet in my garage and help me unload the pallet?
Unfortunately the driver won’t be able to do this. Deliveries are made to kerbside only.
What if I'm not at home when the courier delivers my order?
If there is no one available accept delivery of your order, and the order cannot be left in a safe place, this will need to be redelivered. There will be a charge for this, to be met by the customer.
I've received my order and there's a problem, what should I do?
Please contact us on 01461 204940 or by email info@heatbriqs.co.uk
Our Return and Refund Policy can be found here.